Welcome to our FAQ section!

We've compiled a list of frequently asked questions to assist you in navigating our online store smoothly. Whether it's about our products, shipping, or any other inquiries, this section aims to provide clear and concise answers to help streamline your online shopping experience. If you don't find what you're looking for here, feel free to reach out to our customer support team for dedicated assistance.

We're here to make your shopping journey hassle-free and enjoyable!

General Information

Hookahlicious is a leading online store in Saudi Arabia, offering various premium hookah products and accessories. We specialize in high-quality hookahs, shisha tobacco, accessories, and everything you need to enhance your hookah experience.

Hookahlicious operates exclusively online and does not have a physical store. We focus on providing a seamless shopping experience through our website, with fast and reliable delivery services across the entire of Saudi Arabia. You can explore our full range of products online and deliver them directly to your door.

You can reach us through our contact page on the website or via our customer service number. We also provide support through email and social media channels for your convenience. Simply select the ellipses on the left hand side via your mobile or select ‘Contact Us’ on the top right hand corner via your desktop.

At Hookahlicious, we proudly offer shisha tobacco from premium brands like Aamoza and Starbuzz, which are known for their exceptional quality and diverse flavors. These brands use carefully selected ingredients to create blends that deliver a richer and more flavorful smoking experience. Whether you prefer traditional or modern options, our selection ensures smoother and more satisfying sessions for every taste.

Our dedicated customer support team can assist with any inquiries or issues. Whether you need help choosing the perfect product or have questions about your order, we’re here to help.

You can contact us directly via phone at +966 54 075 3128 or email us at info@hookahlicious.com.sa. Our WhatsApp support is also available at the same phone number. You can also use the contact form on our website for further assistance.

Product Information

Hookahlicious specializes in a wide range of high-quality products, including premium hookahs, flavored shisha tobacco, heat management devices, and essential accessories like hoses, bowls, and replacement parts. Our offerings cater to beginners and seasoned enthusiasts, ensuring the best experience. 

Hookahlicious offers a premium selection of shisha tobacco brands, ensuring an exceptional smoking experience. Our collection includes Aamoza, known for its bold and unique blends like Double Apple and Marbella and Istanbul, and the globally renowned Starbuzz, featuring both the Exotic and Bold lines with flavours such as Blue Mist, Grape Freeze, and Safari Melon Dew. These brands are celebrated for their high-quality ingredients and diverse flavor options, catering to every preference.

We occasionally feature exclusive and limited-edition hookahs, accessories, and shisha flavors. Visit our website regularly to explore new arrivals and special collections. Subscribe to our newsletter to get the latest offers, product updates, and discounts delivered directly to your inbox. Follow us on social media for real-time updates and announcements.

We offer a variety of accessories and parts, allowing you to customize your hookah to suit your style. You can choose from different bases, hoses, and mouthpieces for a personalised experience.

Yes, we provide a wide range of accessories, such as bowls, hoses, mouthpieces, heat management systems, and replacement parts for some hookahs to keep your hookah in perfect condition.

To keep your hookah in top condition, clean it regularly with warm water. Make sure all parts are dry before reassembling. We also recommend checking for wear and tear, especially on hoses and seals.

Purchasing & Orders

We offer wholesale and bulk purchasing options for businesses and resellers. Please contact our customer service team for detailed pricing, product availability, and inquiries. You can contact us directly via phone or WhatsApp at +966 54 075 3128 or email us at info@hookahlicious.com.sa. Our team is ready to assist with your bulk ordering needs.

We accept multiple payment methods, including MADA, STC Pay, Visa, MasterCard, American Express and Tamara Buy Now Pay Later to ensure a smooth checkout process.

No, there is no minimum order requirement. You can purchase any item, regardless of the amount, and enjoy our quality products.

Shipping & Delivery

We offer delivery services across the whole of Saudi Arabia through our trusted partners, DHL, AyMakan, and Logistiq. No matter where you are located, we ensure swift and reliable shipping so you can enjoy your products in the shortest time possible.

We offer same day delivery inside the region of Riyadh.

Delivery with any of our providers usually takes 1-3 days in total. Inside Riyadh will be quicker and outside of Riyadh usually takes a day longer.

Yes, we provide same-day delivery exclusively to customers in Riyadh. To qualify for same-day delivery, orders must be placed before 8 PM, ensuring delivery within the next day.

At this time, our shipping services are only available within Saudi Arabia. We do not currently offer international shipping but remain dedicated to serving all regions within the Kingdom.

Once your order is shipped, you will receive a tracking number, where you can track your shipment right to your doorstep.

Delivery charges vary depending on the size of your order and your location. However, we offer free shipping on orders above 750 SAR. Delivery charges start from 30 SAR.

Returns & Refunds

If you’re unsatisfied with your purchase or there’s an issue with your order, please contact us in the first instance so we can guide and help. If required, we’ll guide you through the return process.

We accept returns within 7 days of receiving your item. The product must be unused, in its original condition, with tags, and in the original packaging. A receipt or proof of purchase is required. Read our Return Policy

Contact us at info@hookahlicious.com.sa or via WhatsApp at +966540753128 to request a return. If approved, we’ll provide a shipping label and instructions.

Certain items include custom products, sale items, gift cards, and shisha tobacco.

Refunds are issued as Hookahlicious Gift Cards. Refunds to the original payment method may incur a processing fee of 10-15%.

Inspect your order upon receipt and contact us immediately if there are issues. We’ll work with you to resolve them promptly.

Age Verification & Legal

Yes, we require all customers to confirm that they are of legal age (18 or older) to purchase hookah and shisha-related products. It ensures compliance with Saudi Arabia's regulations.

Special Offer & Promotions

Free shipping is available for orders exceeding 750 SAR.

Yes, Hookahlicious offers digital gift cards that can be purchased and redeemed for any product on our website. Click here to explore our gift card options!

We frequently run special offers on select products, including seasonal discounts and bundle deals. Check our website regularly to stay updated on the latest promotions and sign up to our newsletter.

Sign up for our newsletter to receive updates about exclusive promotions, discounts, and new arrivals directly to your email. You can also follow us on social media for real-time updates.

Yes, we offer discounts on bulk orders. Contact our customer service team for more details about pricing for larger quantities.

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