Frequently Asked Questions (FAQs)
Welcome to our FAQ section!
We've compiled a list of frequently asked questions to assist you in navigating our online store smoothly. Whether it's about our products, shipping, or any other inquiries, this section aims to provide clear and concise answers to help streamline your online shopping experience. If you don't find what you're looking for here, feel free to reach out to our customer support team for dedicated assistance.
We're here to make your shopping journey hassle-free and enjoyable!
Shipping
We use 'Best In Class' courier providers for complete coverage of Saudi Arabia, domestic wide. Use the below as a guidance as to when you should expect your shipment.
Via DHL;
- Within Riyadh: 1-2 Days
- Outside Riyadh: 2-3 Days
Via AyMakan
- Within Riyadh: 1-2 Days
- Outside Riyadh: 3-4 Days
We have partnered with DHL and AyMakan to offer express services across the whole of Saudi Arabia.
Yes we do! This is a guaranteed same day delivery service.
To be eligible for Same Day Express delivery service your address must be location inside Riyadh.
No we do not. We only ship within Saudi Arabia.
Product
We always aim for make sure our customers love our products as they are hand selected, on the occasion you do need to return an order, we’re happy to help. Just contact us and we’ll take you through the process.
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